Examples of 'contact resolution' in a sentence
Meaning of "contact resolution"
contact resolution - This phrase is commonly used in customer service contexts to refer to the process of resolving issues or problems that customers may have by contacting customer support
How to use "contact resolution" in a sentence
Basic
Advanced
contact resolution
Resolution at the first call or best contact resolution.
First contact resolution.
Chat is also known to increase first contact resolution rates.
Contact resolution is limited to point contact between segment endpoints and a surface mesh.
This is true first contact resolution.
Orientation of your existing solutions in the right opportunity to develop First Contact Resolution.
The First Contact Resolution rate presents many important advantages for customers and the company.
This reduces average handle time and increases first contact resolution.
The First Contact Resolution rate can vary vastly between industries and different customer service teams.
The UPMC Health Plan uses an omnichannel system to improve customer engagement and contact resolution.
First contact resolution capability, combination of technology and engineer skills.
Skill-based routing for higher probability of first contact resolution.
Regarding this last point, first contact resolution has direct consequences on sales opportunities.
We are committed to “ refer with certainty ” to achieve a higher first contact resolution rate.
With the connection digital, first contact resolution improves, and the demand curve for care flattens.
See also
First call resolution ≠ First contact resolution.
First Contact Resolution - FCR, It is generally used in the area of customer services.
First Time Resolution Our team is trained to provide one contact resolution to customer 's query.
Priority to first contact resolution ( FCR ).
According to current benchmarks, the global average First Contact Resolution rate is around 70 %.
According to one research report, the average first contact resolution rate is 70 %.
This equates to the reported First Contact Resolution figure of 84.1.
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I have little contact with the neighbours
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